Cryptocurrency exchange MEXC has commented on rumors about the deleted X account @MEXC_CEO.

On Dec. 24, MEXC wrote a post addressing the recent “confusion” over the sudden deletion of the MEXC_CEO account, which some users believed belonged to the company’s CEO, John Chen Ju.

However, company representatives noted that John Chen Ju left in July 2022, and since then, the person associated with the account no longer has any connection with the MEXC official. However, exchange representatives admitted they could have made a specific statement, leading to widespread misunderstanding and confusion.

“We sincerely apologize for any confusion caused by this incident.” 

MEXC statement

After the account was deleted, the cryptocurrency community suspected the exchange was experiencing difficulties. Concerns were aggravated by traders complaining of accounts being frozen and problems with withdrawing assets.

There have been complaints online from members of the crypto community about the blocking of their accounts on the MEXC crypto exchange. Users suggested that the trading platform freeze the assets of users who did not complete KYC procedures promptly.

In the screenshots that one of the victims attached to his post, MEXC representatives explained the freezing of the account to “suspicious trading activity.”